Privacy Policy
Dyrenes Alliance is responsible for your personal data. We are committed to protecting your privacy and respecting how you want to communicate with us. Whether you participate in our campaigns, browse our website, or interact with us in other ways, this privacy policy explains what information we collect and how we use it to better help animals in need.
If you have questions, please feel free to contact us.
What personal information do we collect from you?
We collect various information you actively provide, such as your name, email, address, personal ID number (if provided in relation to a financial contribution), and phone number. If you support us financially, we also record details related to your support to manage it properly.
If you participate in surveys, for example to improve our membership magazine or website, we store your responses. The same applies to surveys about your interests related to our work, such as if you want information or to support a specific area of our efforts.
Personal data obtained from third parties
We may supplement the information we collect from you with data from third parties. For example, if your membership magazine is returned to us, we can check if your address has changed to ensure correct delivery. This can also include data from third parties providing our payment solutions to facilitate donations supporting the animals.
Why do we collect your personal data?
Our purpose
We process your personal data to provide better service and to fulfill our mission of helping as many animals as possible with the resources available, continually improving our effectiveness.
To manage your support and membership and to provide you information about them.
To track your purchases from our shop to ensure you receive the correct items.
To send push notifications and SMS to your mobile devices.
To communicate with you about your participation in our campaigns, your support or membership of Dyrenes Alliance, and to provide updates, ways to help, news, and information.
To enable you to volunteer or actively support the animals.
To update your contact information, including verifying it via third-party data cleansing.
To use IP addresses, device identifiers, or other information necessary to block harmful use of Dyrenes Alliance and keep your data secure based on log files.
We may also process your data as required to comply with legal obligations or orders from public authorities.
On what basis do we process your information?
By supporting our campaigns, you express a legitimate interest from both you and us to keep you informed on the impact of your actions, such as signing petitions, and to enable deeper involvement and support of Dyrenes Alliance.
Who do we share your personal data with?
Partners and service providers
Dyrenes Alliance never sells your information or shares it with other companies or organizations, except when running joint campaigns with other groups (e.g., petitions to influence the EU), where signatures are submitted collectively. In such cases, this will be clearly stated.
We may hire companies to perform tasks for us, such as providing IT infrastructure and services (including data storage), processing credit and payment card transactions, customer service, data enhancement, or statistical analysis.
When companies perform tasks for us, they only access personal data necessary to complete those tasks and must use the data in accordance with our instructions.
Where do we process your personal data?
If our service providers host, process, or store data outside the European Economic Area (EEA), your information may be transferred there. It may be handled by employees working for us or our providers outside the EEA involved in order fulfillment, payment processing, or support. We take all reasonable steps to ensure your data is processed securely and in line with this Privacy Policy, with appropriate safeguards in place.
How do we protect your personal data?
Protecting your personal data is important to us. All personal information you provide is stored on secure servers, and we have clear procedures to protect against loss or breaches.
How can you access your personal data?
We understand you may need additional information about your personal data, how it's processed, or wish to update or correct the data you've provided.
You have the right to know if we process personal data about you and what we hold in our systems. You can request corrections or deletions of inaccurate data, withdraw your consent, or object if you believe your data is processed unlawfully.
You also have the right to lodge a complaint with the Data Protection Authority.
To exercise these rights, please contact us using the details below. We aim to respond within 30 days. If not possible, we will inform you of the delay and when to expect a reply.
Changes to this privacy policy
This policy is updated regularly. Significant changes will be notified to you or posted on this page.
Contact
You can contact us viathis form.
How long do we keep your personal data?
We only keep your personal data as long as necessary to fulfill the purposes outlined above.
Afterward, we delete or, in some cases, anonymize your data. We regularly review stored data to remove what’s no longer needed. Because we process data for various purposes, retention times may vary.
Typical retention periods are:
User data
User data about how you use and navigate Dyrenes Alliance websites and apps is stored and processed in Google Analytics for 26 months.
If you have been inactive for 4 years (no purchases or interactions with Dyrenes Alliance campaigns), we will contact you to ask if you want to remain in our system. If you choose not to continue, we will delete your data.
User surveys
User survey responses are retained for 2 years.
Customer service data
Customer service data includes information you provide when contacting Dyrenes Alliance, including voice recordings. Text inquiries are kept for 3 years; voice recordings for 3 months.
Purchase and financial transaction data is retained for 10 years.